I am currently trying to spend a lot of money on a new kitchen. A lot for me, that is – but not enough for some it would seem. I have fallen victim to some bad sales psychology and I was wondering what you think.
I was dealing with a very nice gentleman, who although he didn’t remember me the first couple of times we spoke, did ‘get’ the whole idea that I was on a budget. He did not make me feel silly for going into a high-end kitchen supplier with a modest budget. He gave me the idea that we could do business.
Step forward his mate – who I am afraid looked like an old school sales man – with a stripy shirt and a gut. After running through a few options with me he gave me a little speech about how they usually deal with high-end expensive projects but because of the recession they are trying to be a bit more aggressive on price but that means that smaller projects like mine don’t really make them very much money.
So presumably I should be grateful he is giving me the time of day?
Should I tell him to stick it?
I don’t know what he thinks he told me – I am sure he would not recognise the message that I took away with me – but to me it was quite clear. You don’t really shape up because you’re not spending enough money.
Now I know a lot of you are astute business people and know the psychology of a good sale. Was this a rude salesman or realistic businessman? What do you think and how should I deal with it?